Support
Hey Mac provides both indirect and direct support for its products. If you have a question please begin by using the resources below. If you do not find the answer to your question there, then please . In your email include the following information:
- What type of computer you are connecting to/ uploading to/downloading from.
- Information about your network set up (including router type, firewall settings)
- A detailed description of what conditions cause the problem you've hit (e.g. downloading large PDF, Uploading video to iTunes).
We cannot guarantee that every email will be answered. However, we will directly answer those questions that are not covered off in other support documentation
FAQ
Can I make Briefcase automatically find my Linux box?
Can I use my USB cable to allow Briefcase to connect to my computer?
Do I need to have a password on my Mac?
How can I connect to my Mac over 3G
How can I get Briefcase to connect to my Mac laptop if there is no WiFi network
How do I get more books for Narrator?
How do I get the text-only/audio-only story?
How Does the Narrator UI Work?
I want to report a bug, suggest a feature, etc.
I want to use Briefcase with Windows. What do I need to do?
I'm in dictionary mode but I can't get Narrator to highlight the word I want to look up. Why?
My computer does not show up under "Connect"
My computer shows up under "Connect" but Briefcase cannot connect
Narrator is automatically downloading new chapters. How do I get it to stop?
What can I do if I save my password accidentally?
What does the message "Host's Hash Value has Changed" mean?
What is the difference between Briefcase and Briefcase Lite?
Why can't I bring up the dictionary on Chapter 5 of Motive Games/on chat messages, etc.
Why Can't I Connect to a Mac Running Snow Leopard?
Why can't I view iWork '09 files in Briefcase?
Why does Briefcase say "Authentication Failed" when I try to log in?
Why does Briefcase say there is no WiFi network when there is one?
Why does Briefcase tell me that "This movie format is not supported"?
Demo Video
Learn more about how to use Briefcase. Click below to view the full Briefcase demo. Or, click here for a low resolution version.
See video here »
Change Log
View the change log to stay up to date on the status of bugs reported and feature requests.Mike's Blog
Briefcase v1.2 Released (Snow Briefcase) »
Briefcase and Remote Access to Home »
A funny thing happened on the way to the update »
Contact Information
To report a bug or for questions not answered in our support resources:
For feedback and feature requests: